Refund policy

We have a 30-day return policy, which means you have 30 days from the date you receive your last item in the order to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at severin.yetman@gmail.com or at your customer accounts page.https://account.neonrare.shop Please note that returns will need to be sent to the following post mail box address: 1911 W Wilson St. PMB 1052, Batavia, IL 60510

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at severin.yetman@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14-day cooling-off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without a justification. As above, your item must be in the same condition you received it in, unworn or unused, with tags and in its original packaging. You’ll also need the receipt or proof of purchase. After the 14-day cooling-off period, returns and cancellations can still occur, but they must follow our standard Refunds and Cancellation terms.
Once you notify us of your decision to withdraw, you have 14 days to send the item back to us.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days for the items and outbound shipping costs. Please remember it can take some time for your bank or credit card company to process and post the refund, too. 
If more than 15 business days have passed since we’ve approved your return, please contact us at severin.yetman@gmail.com.

 

Cancellations
Customers may cancel their orders in full at any time before fulfillment. We value your satisfaction and want to ensure that you have the flexibility to make changes as needed.